There're a lot of hosting providers out there, however many of them are resellers who have limited resources, particularly in terms of support. A way to distinguish them is the option to reach the company by phone. The level of support that you will get via this method of communication varies based on the provider - several of them provide you with experienced telephone support, while others offer basic and customer support only since some matters are more time-consuming and it would be easier to be resolved through a ticket, particularly when the issue has to be escalated. Still, it's good to find that you can contact your web hosting supplier since there are numerous small-scale problems which can be resolved effortlessly and in a very timely manner with a telephone call, not mentioning that you're able to get additional info regarding the services even before you become a customer.

Phone Support in Hosting

We believe that having the option to talk with a live representative is rather important, so we have 3 support lines worldwide (Australia, USA and UK) and you'll be able to get in touch with us over the phone for fourteen hours a day. In case you consider getting one of our hosting plans, for example, you have the option to phone us and find more about our solutions before placing your order so as to make sure that we match all system requirements for your websites. After the purchase, you'll be able to get in touch with us about any sales or billing troubles you may experience, or get any general or basic tech information you need. We've tried to find the optimal balance between telephone and ticket support, so for entirely technical issues you'll have to use the ticketing system, that will help you track the communication along with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

We offer live telephone support 14 hours daily as part of the support services for each and every semi-dedicated server plan that we provide. Considering the fact that some issues are more difficult and time-consuming, you'll have to open a ticket in case you experience such a problem, but for all your general, billing or minor technical issues you can always give us a call and we'll assist you without delay in order to save you the time you will need to spend on creating a ticket. Even if you do not have an account yet, you're able to find out if you can host your internet sites on our innovative cloud platform or you are able to get any other general info on our semi-dedicated services. We have local phone numbers in the United States of America, the UK and Australia plus a global number, therefore you can call the one which is closer to where you live.