A One–Hour Support Ticket Response Time Guarantee
We offer a 1–hour response guarantee for any trouble ticket or e–mail that you submit to the customer support staff. We’ll quickly respond to all the general queries and forward right away the matter to our sysadmins in case additional assistance is needed. If you make use of our Managed Servers package, we will carry out any of the included server administration tasks at a time that has been agreed upon upfront.
A Top–Quality Client Support Service
Should you need assistance working with the Website Control Panel or with any of the apps that we’ve preinstalled on the dedicated hosting server on your behalf, do touch base with our help desk support staff at any moment via the ticketing system. Plus, should you need assistance managing your dedicated hosting server, you can order the Managed Servers package, which includes weekly Operating System updates, problem troubleshooting and software installation services, server monitoring and restarting services, backup hard drive space, etcetera.
An Easy–to–Navigate Help Section
We have provided our Website Control Panel with a detailed knowledgebase, which includes detailed explanations of all its features and functions. Also, we have made exhaustive video tutorials that will further show you how to perform a given action or troubleshoot a frequently experienced issue. The how–to articles and the tutorial video clips are easily accessible from every section of the Website Control Panel via the Help and Videos buttons situated in the top right corner.