24/7 Customer Support in Hosting
We acknowledge the importance of receiving assistance promptly, so our hosting services feature 24/7 tech support as well as several ways of contact. If you don't have an account yet, you can give us a call or take advantage of our live chat and talk to a live agent, in order to find out about our services or check if our servers meet the system requirements for your websites. Thus, you'll never end up ordering a service which you cannot use. If you already have your hosting account with us, you can open a support ticket from your Hepsia hosting Control Panel if the issue is entirely technical or it needs more investigation. In contrast to the majority of suppliers that you can find today, we respond to all tickets within 1 hour, so you will not need to wait for a whole day. Our support services can be used day and night, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
We are aware how crucial it is to receive timely assistance, particularly when your web site is not running properly for whatever reason. All our Linux semi-dedicated hosting plans come with 24/7 customer and tech support, so that in case something comes up, you will be able to use plenty of methods to get in touch with us - telephone line with multiple local numbers around the world, live chat, e-mail messages and support tickets. The first two choices are for billing, pre-sales and general matters, which means that in case you don't have an account yet, for instance, you are able to receive more information regarding our services, or we can help you with less complex tech matters. The second two methods are for solely tech troubles or anything that's more time-consuming due to the fact that it's much easier follow the correspondence between you and our technical support team. The warranted maximum response time for them is only 1 hour, the typical one - 15-20 min, so you will not need to wait for a whole day in order to receive support as you may have to do when using the services of other service providers.
24/7 Customer Support in VPS Servers
If you obtain a VPS server from us, you will be able to use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general matters, you'll find several local telephone numbers in the U.S.A., Great Britain and Australia as well as a live chat service. When you're an active customer and you need assistance with some technical issue which requires more time to analyze or resolve, you will be able to open a ticket from your billing account or you can send an email message and we'll handle the issue and send you a response within the hour. The reply time is warranted 24/7, including weekends and holidays, still for the majority of problems it takes less than 30 minutes to receive support. Our support service covers the VPS as well as all the pre-installed software it features, so if you need help with third-party apps, you'll be able to check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to have quick support in general, let alone when you run a whole server, that's why every single dedicated server that we offer includes 24/7 support with one-hour response time warranty regardless of the matter. This service is free of cost for any kind of problems with your server or the software that was installed from our admins during the setup, so you're able to get in touch with us as many times as you would like, even during holidays. You could either open a ticket from your billing area or you could send an e-mail message, and the actual response time for both rarely exceeds 30 minutes since we have administrators available 24 / 7. In case you want general info about our servers or you've got a billing question/issue, you may also call one of the local phone numbers that we have on 3 continents or you may use our live chat service and consult with a representative online. For third-party software assistance, we offer a Managed Services upgrade, that you can add to your server plan through your billing Control Panel.