A 99.9% Server Uptime
We’ve built our hosting system using reliable hardware and heavily tweaked software. Our admins have installed a customized version of SELinux on all our hosting servers in order to ensure maximum protection and reliability. We have set up a number of DoS prevention mechanisms together with very powerful firewalls to make sure our network is impenetrable and secure.
All hosting plans plans feature a 99.9% server uptime guarantee. And no matter which datacenter you opt for, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
If you’d like to deliver a high–performance web hosting service, you can hardly rely on the default network configuration in a datacenter. We’ve set up our very own custom network in an attempt to ensure a faster–than–the–speed–of–light connection speed with the outside world.
And because of this, no matter which datacenters you choose: our USA datacenter, our United Kingdom datacenter, in our FI datacenter, in our Eastern Europe datacenter or our AU datacenter, you will take advantage of an assured 99.9% network uptime. And this guarantee is available with all web hosting packages offered in each datacenter.
A 30–Day Money–Back Guarantee
Just like with any other service, when it’s your cash on the line, you can’t feel truly secure. That’s why, with all our cloud hosting packages our company offers a 30–day money–back guarantee. In the event that you do not feel satisfied with our service or if you wish to get a bit more robust web hosting solution, like a VPS servers or even a Linux dedicated servers – you will get your money back in full, with no hidden fees or refund charges.
24/7 Technical Support
We have conscientiously hand–picked each individual member of our 24x7 support team to ensure that we can offer the very best help desk support service you can possibly get. Each of our technical support engineers has several years of experience dealing with hosting accounts behind his back, hence they know very well what they are doing. What’s more, they’re available to you 24x7 – you will be able to reach them at any moment and they’ll reply to you as soon as possible.
Their average ticket response time is less than 20 minutes, whereas with other hosting providers you have to wait for days. What’s more, we offer a 1–hour response time guarantee. No matter what happens, your inquiries will be responded to in under 1 hour.