If you’ve purchased a hosting plan and you’ve got some queries relating to a specific feature/function, or in case you’ve confronted some problem and you require assistance, you should be able to get in touch with the respective client care staff. All hosting providers deploy a ticketing system irrespective of whether they offer other methods of contacting them aside from it or not, because of the fact that the quickest way to handle a problem most often is to use a ticket. This kind of communication makes the replies exchanged by both sides simple to follow and permits the client service team members to escalate the case in the event that, for example, a sysadmin needs to become involved. Typically, the ticketing system is part of the billing account and is not directly linked to the hosting space, which suggests that you will need to have at least two separate accounts to contact the tech support staff and to actually administer the hosting space. Incessantly logging in and out of different accounts might sometimes be a bore, not to mention the fact that it requires a very long period of time for the majority of web hosting providers to answer ticket requests.

Integrated Ticketing System in Hosting

Our hosting plans include an integrated trouble ticket system, which is an indivisible part of our in-house created Hepsia Control Panel. In stark contrast with other comparable tools, Hepsia allows you to manage everything connected with the hosting service itself in the very same location – payments, files, e-mails, trouble tickets, etc., eliminating the necessity to sign in and out of different admin consoles. In case you have any pre-sales or technical questions or any problems, you can submit a ticket with a few clicks without having to leave your Control Panel. During the process, you may select a category and our system will offer you a number of informative articles, which will provide you with more info and which may help you resolve any particular issue even before you submit a ticket. We guarantee a support ticket response time of maximum 60 minutes, even if it’s a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we are using is built into the Hepsia Control Panel, which we have created for our Linux semi-dedicated hosting plans, which goes to say that you won’t need a different platform to contact our customer care team – you can do it on the spot the moment you experience a difficulty. Sending a new ticket takes several clicks and finding an older one is just as easy. With our smart search functionality, you can swiftly find any ticket that you’ve submitted in the past. You can submit a ticket at any given time as our help desk team representatives are on duty 24-7 and answer in less than an hour, even though it seldom takes this much to obtain a response. With the Hepsia Control Panel, you’ll have everything in one single place and you can forget about having to use 2 or more platforms to solve a simple issue.