Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • The Help Center incorporated into NaijaWeb Hosting’s Website Control Panel features a collection of help articles and regularly asked questions. Aimed at fixing any common issue that you could chance upon, they are contributed by our support team of professional technicians.

  • Top quality support service

  • Tutorial Video Clips

  • If you’d like to watch how an action is implemented or how an issue is remedied, rather than just reading about it, have a look at our selection of instructional video tutorials. They address various different topics and will help you swiftly find your way around the Website Control Panel.

  • Intuitive help center

  • A Sixty–Minute Ticket Response Guarantee

  • We back up our semi–dedicated servers with a 24–7–365 help desk support service and a sixty–minute response guarantee. Our competent technical support engineers will be online for you around the clock to respond to your enquiries and to remedy any issue that you may run into. Just send a support request from the Help Center section and we will reply within a minute.