Phone Support in Hosting
We believe that having the option to talk with a live representative is rather important, so we have 3 support lines worldwide (Australia, USA and UK) and you'll be able to get in touch with us over the phone for fourteen hours a day. In case you consider getting one of our hosting plans, for example, you have the option to phone us and find more about our solutions before placing your order so as to make sure that we match all system requirements for your websites. After the purchase, you'll be able to get in touch with us about any sales or billing troubles you may experience, or get any general or basic tech information you need. We've tried to find the optimal balance between telephone and ticket support, so for entirely technical issues you'll have to use the ticketing system, that will help you track the communication along with any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Servers
We offer live telephone support 14 hours daily as part of the support services for each and every semi-dedicated server plan that we provide. Considering the fact that some issues are more difficult and time-consuming, you'll have to open a ticket in case you experience such a problem, but for all your general, billing or minor technical issues you can always give us a call and we'll assist you without delay in order to save you the time you will need to spend on creating a ticket. Even if you do not have an account yet, you're able to find out if you can host your internet sites on our innovative cloud platform or you are able to get any other general info on our semi-dedicated services. We have local phone numbers in the United States of America, the UK and Australia plus a global number, therefore you can call the one which is closer to where you live.