One-Hour Response Guarantee in Hosting
If you are using one of our hosting plans and you have a question or experience a certain predicament, you can contact us 24x7x365 by opening a tech support ticket or by sending an email and we’ll make certain that you obtain a response in no more than an hour. If the issue can be solved, we will do it before we reply to you, whilst if there is something that you need to do on your end, we’ll give you all the necessary details – what possible solutions to try out, what settings to check, and so on. Usually, you’ll get a response within no more than thirty minutes, which suggests that waiting for hours and hours or even for more than a day to obtain support is something unthinkable. Our 1-hour reply time guarantee applies to any inquiry that you might have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
Our client care team members will be at your disposal at all times and they will answer any trouble ticket that you send via your hosting Control Panel within only one hour. The ticket response time is guaranteed regardless of whether you’ve got a generic query concerning your semi-dedicated server or you chance upon a certain complication and for most issues you will not have to wait even that long. Regardless of what the nature of the issue is or what time it is, we’ll be there to help you out, as we are available 24 hours a day, 7 days a week, 365 days a year to cope with any technical, general or billing issue. If you contact us about anything that is within our capabilities, we’ll sort it out before we respond, which suggests that you will not have to wait around for hours or even days while the problem remains. If there is something that you have to do on your end, we’ll give you the required details – what workable solutions to try, what actions to take, etc.