A live chat is a real-time way of communication between a web hosting company's support team and its clients. It's an efficient method to get some information about the web hosting services or get some issue resolved as you are talking with a live agent. The benefits of using a real-time chat service rather than calling or opening a ticket are the lower possibility of errors when you exchange information like usernames or domain names, the faster response time as the communication is live plus the fact that you don't have to stay on the chat constantly - you'll be able to do something else entirely while the representative examines the issue in question. Also, you'll be able to become a part of a live chat room from any computer that is connected to the world wide web, avoiding the telephone costs that you will need to pay in case you're calling to another country.

Live Chat Support in Hosting

As we acknowledge the fact that numerous issues are usually resolved when you speak with a live person, we provide a live chat service for all of our prospective and active customers. The chat is online every day and our support representatives can assist you with a variety of questions and issues. If you aren't our customer yet, you are able to find out more about our hosting packages and the hosting platform in general so as to be certain that your websites will run effectively on our servers. If you already have an account and you have some questions or you encounter any troubles with some of our solutions, you will be able to join us on our live chat and we can provide you with the necessary information or assist you to troubleshoot the issue. You will have to open a support ticket for specific issues that need more time or the help of a sysadmin, but for numerous common troubles you can get help on the spot.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we offer is available every single day, even on holidays and weekends. It is one of the best ways to find out more information about our Linux semi-dedicated hosting plans if you don't have an account yet or to get some issue resolved if you are a customer and our customer support agents will help you right away regardless of the time of the day you join our chat. If you're hestitating which package is more suitable for your web sites, if you need advice whether you need a specific upgrade and how to obtain it or in case you experience problems installing an e-mail account on your machine, you'll be able to contact us and we'll provide you with the required info at once. The live chat is accessible even after our telephone lines go off for the day, so when you have an account here, you can be sure that you'll always benefit from timely help with any question or trouble that shows up.