1 hour ticket response
We are dedicated to supplying a rapid and proper answer to each client support ticket sent by a user. Our capable technicians will examine your request and will offer you the most effective option. We offer a 1–hour response time guarantee for all technical support tickets. Actually, the average response time has proved to be twenty minutes.
An Excellent Client Care Service
Our technical support team representatives have broad experience in the hosting plans business and are skillful enough to deliver a prompt solution to your problem. If, however, the case at hand is not within the competency of a client support engineer, the ticket will be forwarded to a developer or sysadmin for further investigation.
An Easy–to–Browse Help Center
In the Website Control Panel you will find an intuitive Help Center section where you can get quick tips on how to use our hosting services. You can see the answers to your queries in our F.A.Q. archive, see more info in the web hosting account administration articles or check our educational video tutorials.